New Release of SM-Plus(TM) Service Business Software for Sage MAS 500 ERP Version 7 Now Available from Single Source Systems
Service Management Plus (SM-Plus), the service management solution seamlessly integrated with Sage MAS 500 ERP, manages contact center incident tracking, resource scheduling and dispatch, service repair orders, expense tracking/reconciliation, service contracts and warranty tracking. Core SM-Plus features also meet internal enterprise asset management (EAM) requirements such as plant, fleet and facility preventative maintenance. Single Source also offers optional modules for wireless mobile field service and internet-based portals to support customer, dealer and employee self service operations.
"With this new version of SM-Plus, we are hoping to leverage the improved user interface and process changes that Sage has incorporated into MAS 500 Version 7 to streamline service operations and improve ease of use for our customers," said Tony Petrucciani, Single Source CEO.
SM-Plus for Sage MAS 500 ERP helps service personnel respond quicker, make better decisions, utilize resources more effectively, and build knowledge to speed future decision-making. Seamless integration with Sage MAS 500 ERP allows SM-Plus to access and update information contained in the MAS 500 customer, product and financial files eliminating data redundancy and the possibility for data errors.
SM-Plus for Sage MAS 500 ERP improves efficiencies for service-intensive manufacturers and distributors, as well as independent service organizations by:
— Reducing Costs of Service and Warranty Repairs
— Providing Faster Response Time to Customer Inquiries
— Improving Utilization and Allocation of Resources
— Offering Flexible Contract and Billing Options
— Driving Service Revenues Including Up-sell and "Recommended Service" Opportunities
— Reducing Equipment Downtime
— Improving Product Quality
— Increasing Productivity
About Sage Software
Sage Software offers leading-edge business management software products and services that support the needs, challenges and dreams of more than 2.4 million small and mid-sized customers in North America. Its parent company, The Sage Group plc (London: SGE.L), supports 4.5 million customers worldwide. For more than 25 years, Sage Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including Abra, ACCPAC, ACT!, BusinessWorks, CPASoftware, FAS, MAS 90, MAS 200, MAS 500, MIP, Peachtree, SalesLogix, and Timberline Office, among many others. For more information visit the Sage Software website at http://www.sagesoftware.com
About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 250 customers worldwide, Single Source focuses on the total success of our customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com.