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Application Suite
Webinar:
(WCM) Warranty Chain Management Conference 2007 : "Web-Based Warranty Management System Case Study" Kevin Krakora, Mitsubishi Caterpillar Forklift of America >>>
Webinar:
(WCM) Warranty Chain Management Conference 2007 : "Web-Based Warranty Management System Case Study" Jeff
Stewart
, Takeuchi >>>
White Paper:
Collaborative Approach to Warranty Cost Reduction by Joe Barkai and sponsored by 4CS.>>>
iWarranty intelligent software provides a comprehensive, process-driven solution for managing the complete life cycle of warranty across the entire service chain. Focus is on the proactive use of failure/claim data assuring that the right information is delivered, in a timely manner, to the right people. By addressing product registration, claims processing and payment, parts returns, supplier recovery, service contracts, and the improved visibility to information, users of iWarranty have the tools and processes to help
reduce
risk and costs related to warranty. Recognized for our virtually seamless integration of product modules and applications iWarranty represents 4CS's on-going commitment to providing the leading warranty management solution.>>>
Service LifeCycle Management (SLM) is delivering high value that enhances product usage, performance, and the overall customer experience. The culmination of years of experience in Service Lifecycle Management (SLM) has allowed 4CS, Inc. to offer intelligent solutions that radically improve the delivery and management of aftermarket service repairs, warranty, parts and customer support. >>>
Proactive solutions decrease response time and increase the effectiveness of delivering service to your customers. Narrowing the response window improves customer satisfaction and can significantly impact revenues by helping retain customers for life.
iWarranty – THE intelligent and integrated software solution for managing warranty. Maximizes early warning signs and real-time collaboration to reduce warranty costs and cycle times. Covers the entire warranty life cycle from policy and repair, claims processing, parts returns, supplier recovery, service contracts, and the analysis of these areas for process improvement and intelligent decision-making. >>>
iService – Streamlines service delivery and quality. Integrates and supports key service processes: The creation, estimation and quotation of service orders, reporting and managing labor hours and operations, parts ordering and look ups to service bulletins, warranty claim generation, payment settlement, warranty claim initiation and service profitability & efficiencies analysis . >>>
iParts – Supports key service parts processes designed to improve the efficiency and accuracy of service parts order processing: Product availability, parts ordering, facilitates the preparation of quotes and orders online, allows managers and parts administrators to set up pricing, discounts and promotions, and parts publishing for content and delivery. >>>
iSupport – iSupport provides a unique service structure to the service support
environment. It gives organizations fresh and actionable perspectives with in
their service universe. In its ability to help service, businesses gain new insights
and provide more accurate and timely customer service, we believe the
iSupport product is unparalleled in the service support market.>>>
iWarranty SE – Suppliers are discovering they need more intelligent and sophisticated solutions to
automate the processing of claims, with high degrees of flexibility to adapt to changing business demands. 4CS has been focused on providing warranty solutions for more than ten years and is now considered the world’s leading
provider in the manufacturing industry. 4CS iWarranty SE is the first solution dedicated to the specific warranty
requirements of component Suppliers..>>>
iWarranty TPA – TPAs are continually bombarded with new demands that must be satisfied to remain successful. Partners add new requirements for more information and continually add new steps to your processes. Customers demand more and more options and quicker responses to their contracts. Service providers are only certified to certain products and have limited availability of critical skills within mandated timeframes.>>>
iWarranty EW– The 4CS iWarranty EW ( Extended Warranty Edition ) solution is the most complete warranty solution available. In every direction you look, the product has deeper functionality, wider coverage and more features than any extended warranty solution on the market today. Most solutions do not even offer a full extended warranty option or cross-functionality; you are limited to doing quotations within your CRM system without connection to your pricing files, coverage tables, or the rules that allow you total flexibility. >>
iWarranty EW Vision –iWarranty EW has deeperfunctionality, wider coverage and more features than any extended
warranty solution on the market today. Most solutions do not even offer a
full extended warranty option or similar functionality; you are limited to
doing quotations within your CRM system without connection to your
pricing files, coverage tables, or the rules that allow you total flexibility. >>>
iWarranty FSR2– iWarranty FSR2 is a collaborative, proactive, business focused solution that is woven into the fabric of the entire service chain solution. It is a solution that allows your people (employee, service provider, or even customer) to voice their concerns about your product on an immediate and structured basis. >>>
Our Customers
News
October 15th , 2008 Global Warranty Group Licenses 4CS iWarranty TPA Edition to Manage Extended Warranty Process . >>> ..............................................................
June 16th , 2008 4CS Announces Warranty Process Award by Rolls-Royce>>> ..............................................................March 6th , 2008 4CS Announces New iSupport Product Release at Warranty Chain Management Conference in San Diego>>> ..............................................................
March 5th , 2008 4CS Announces New Product Release With iWarranty Supplier Edition, at Warranty Chain Management Conference in San Diego>>> ..............................................................
January 28 , 2008 AGCO Licenses 4CS iSupport to Enable 24/7 Technical Support Information Sharing >>> ..............................................................
January 22 , 2008 Blue Bird Selects 4CS iWarranty to Drive Dealer/Customer Satisfaction and Warranty Cost Reduction >>> .............................................................. December 14th , 2007 4CS appoints Marubeni Information Systems to distribute its best of breed Warranty Life Cycle Management Software in Japan >>> ..............................................................
October 29th , 2007 Vermeer Manufacturing Company to Utilize 4CS iWarranty to Drive Dealer/Customer Satisfaction Enhancement and Warranty Cost Reduction. >>> ...................................................................
October 23rd , 2007 Mitsubishi Caterpillar Forklift America Enables Supplier Collaboration Utilizing 4CS iWarranty. >>> ...................................................................
October 3rd , 2007 Customers Enjoy the Benefits of Mahindra's 24/7 Customer Care Powered by 4CS iSupport. >>> ...................................................................
October 3rd , 2007 Mitsubishi Caterpillar Forklift Asia selects iWarranty to manage complete warranty lifecycle-first implementation for 4CS in Asia Pacific. >>> ...................................................................
August 30, 2007 Electric-Powered Vehicle Manufacturer Selects 4CS to Manage Warranty and Parts. >>>
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May 22 , 2007 4CS Expansion into Europe and Asia Pacific. >>>
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May 09 , 2007 Blount, Inc. successfully deployed 4CS iWarranty software in early 2007 to proactively manage warranty. >>>
...................................................
April 10th, 2007 Mitsubishi Caterpillar Forklift America Lauds 4CS iWarranty Rollout and Dealer Satisfaction.>>>
................................................... January 9th, 2007 iParts software is to be used by Vermeer Manufacturing Company>>>
.............................................................. October 9th, 2006 Jeff Stewart,Takeuchi MFG (US), Ltd Shares Results of 4CS iWarranty Efforts at AEM Customer Support Conference >>>
................................................................... September 30th, 2006 Kawasaki Construction Machinery Commentson 4CS Parts >>>
................................................................ September 5th, 2006 American Standard (Trane) Selects 4CS iWarranty Software To Manage Extended Warranty>>>
................................................................... August 31st, 2006 4CS: iWarranty to Sponsor Live Warranty Management Webinar Webinar >>>
.................................................................June 13th , 2006 4CS iWarranty Announces Global Expansion>>>
............................................................... May 1, 2006 Blount, Inc. to Rely on 4CS iWarranty Software>>>
................................................................. May 1, 2006
Mitsubishi Caterpillar Forklift America to rely on 4CS iWarranty software for Fleet Management Services>>>
........................................................ February 28th , 2006 Mitsubishi Caterpillar Forklift America signs on with 4CS iWarranty Implementation>>>
.................................................................... February 16th , 2006 Mahindra USA, Inc. Signs on with 4CS iWarranty>>>
...................................................................... February 7th , 2006 Mitsubishi Caterpillar Forklift America signs on with 4CS Warranty >>>
............................................................January 12th, 2006 Kubota Tractor Corporation Comments on implementation >>>
.................................................................... October 20th , 20054CS licenses iWarranty software to Kawasaki Construction Machinery >>>
............................................................September 16th , 2005 Takeuchi MFG (US), Ltd Successfully Completes the Rollout >>>
...................................................................June 17th , 2005 4CS, Inc. Announces The Freightliner Group's Implementation of iWarranty Software>>>
.................................................................... January 3 , 2005 4CS licenses iWarranty software to Takeuchi MFG (US), Ltd >>>
