SCOTTSDALE, Ariz.--eTelecare Global Solutions (NASDAQ:ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced today it has won a new customer service contract with a leading technology provider of vertical business management solutions serving retail and wholesale distribution businesses globally. The new BPO agreement includes complex technical support for an enterprise resource planning (ERP) software solution. The program will be launched in early September out of eTelecare’s Annex@Shaw delivery center in the Philippines.
While technical support for ERP software is typically handled by internal call centers due to the intricacy of the product and related customer servicing, the software provider selected eTelecare because it specializes in complex BPO and has a successful history of providing complex technical support for Fortune 100 companies.
“Because most of eTelecare’s representatives in the Philippines are college graduates with a very high level of training, they are able to handle a sophisticated level of customer dialogue,” said President and CEO John Harris. “This complex ERP technical support program was a natural fit for eTelecare.”
As a result of eTelecare’s commitment toward BPO best practices, it is one of the most honored delivery centers in the world and has won more than 60 awards globally since 2000. The company's recent honors include six 2007 “Top 50” awards from Customer Interaction Solutions, 2006 “Top Outsourcer” awards in eleven categories from ContactCenterWorld.com and “Best of Show: Best Outsourcer” at the International Call Center Management conference.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
